MSWDO · Grievance & complaints
Complaints
Citizens, beneficiaries, and staff can file grievances here. Anonymous filing is supported (DPA-compliant). Every complaint is audit-logged and assignable.
No complaints filed yet
When a citizen, beneficiary, or staff member files a grievance — about service delay, documentary dispute, staff conduct, non-release of assistance, or any other concern — it lands here for triage, assignment, and resolution.