Help · How to operate this system
Pick the screen you need help with
Each card explains what the screen is for, who uses it, and a step-by-step walkthrough. Written so anyone can follow along — no technical background needed.
Brand new? Start here.
Quick tour of what this system does
Three short reads. After these, every other guide on this page makes sense — promise.
- New staff
- Trainees
- OIC handover
- Mayor's office
- COA auditors
- DSWD Field Office IX
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1
Welcome — what is this system?
The 2-minute, kids-level intro. What MSWDO does, why a computer system, who uses it, is it safe.
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2
A day at MSWDO — the full tour
Follow Lola Maria from walk-in to released ₱5,000 burial assistance — 10 steps, every screen of the system, told as one story.
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3
Digital-operations showcase → public · no login
Live KPIs, pain→fix grid, capability cards, compliance map. Hand this URL to anyone asking "what does the system do?"
Start here · 2-minute intro
Welcome — what is this system?
This is a computer system that helps the MSWDO office of Margosatubig keep track of every person they help. Like a giant notebook — but better, because it never gets lost, never gets wet, and finds people in two seconds.
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Story walkthrough · 5 minutes
A day at MSWDO — the full tour
Follow Lola Maria from the moment she walks in until she walks home with cash in hand. This is exactly how the office uses every screen of the system, told as a story so everything connects.
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The home screen
Dashboard
The first screen you see after signing in. Like the bulletin board in the office — it shows today's totals, the most important numbers, and the buttons you press most often.
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Where every record lives
Services Availed — the big ledger
The complete history book of MSWDO. One row for every time we helped someone. The screen does NOT show all names by default — you must search first. This protects privacy by law.
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Someone new at the door
Register a walk-in
When a person comes for the first time, this is the form that adds them to the system. Once registered, their info is reused for every future visit — they never have to re-fill.
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Hospital, burial, school, food
AICS — Cash help in emergencies
When something bad happens — hospital bill, funeral, child sent home from school for fees, family food running out — MSWDO can give a small cash amount to help. Usually up to ₱10,000 per case. This is called AICS.
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For Lolos and Lolas (60+)
OSCA — Senior Citizens
Anyone 60 years old or above can get an OSCA ID — gives them 20% discount on medicines, food, and many other things. Very poor seniors also get ₱500 every month. People who turn 100 get a one-time ₱100,000 from the government.
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IDs and benefits
PWD — Persons with Disability
Anyone with a long-term disability — physical, hearing, vision, mental, etc. — can get a PWD ID. It gives 20% discount and other privileges. The ID number follows a strict national format set by the government.
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For single moms and single dads
Solo Parent
A parent raising a child alone (because the other parent died, left, is in jail, is sick, or never married them) can get a Solo Parent ID. ID is good for 1 year. Very low-income solo parents also get ₱1,000 every month.
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Livelihood + protection
Women's Welfare
Programs to help women — small business loans, group savings, skills training, and a confidential help line for women in dangerous home situations.
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Numbers in one place
Reports — for the Mayor and the auditors
The screen the Mayor checks every morning. The screen COA auditors look at. Pick a date range, see how many people we helped and how much we spent. One click prints it on official letterhead.
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Find anyone in 2 seconds
Search like a pro
The search box is forgiving. Spelling, capitalization, word order — none of it matters. Use these tricks and you save a minute on every case.
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